Support

Questions about tonight’s sky or the app itself. We’re here to help. Пишите и по-русски.

Need help?

Email us at apps.gexik@gmail.com — we usually reply within 48 hours. Include your iOS version, your city and a short description of the problem, with screenshots if you can. You can also write from the app: Settings → Write to us.

Email support

Frequently asked questions

The app shows the wrong city or the wrong times

Open Settings → Where you watch and check the place. If location access is off, pick your city by hand. All times are shown in your iPhone’s time zone.

Why do I see fewer meteors than the famous number?

The well-known rates (like 150 an hour for the Geminids) are for a perfectly dark sky with the radiant overhead. Skyward counts for your sky: the height of the radiant, the Moon, twilight and city glow. Set Settings → Your sky to how dark it really is where you watch.

The sky map doesn’t follow my phone

Allow Motion & Fitness access for Skyward in iPhone Settings, then move the phone in a slow figure eight to calibrate the compass. Stay away from metal and magnets — they confuse the compass.

The peak alarm didn’t ring

Make sure alarms are allowed for Skyward in iPhone Settings. The alarm is a real iPhone alarm and rings even in silent mode or with the Sleep Focus on. The peak alarm is part of Skyward Pro.

I don’t get reminders

Check that notifications are on for Skyward in iPhone Settings and in the app (Settings → Notifications), and choose which events you want to hear about.

What is included in Skyward Pro?

12,000 galaxies, nebulae and clusters, zoom ×2000 with the moons of planets, clouds in tonight’s verdict, the peak alarm and the night counter, and the sky over the camera. The sky map itself is free.

How do I restore my purchase on a new iPhone?

Open the Pro screen and tap Restore purchases, signed in with the same Apple ID you bought Pro with.

How do I cancel my subscription?

In the app, Settings → Manage subscription. Or open iPhone Settings, tap your name, then Subscriptions, choose Skyward and tap Cancel Subscription. If you cancel during the free week, you are not charged.

Is my location private?

Yes. The sky is calculated on your iPhone and your location is never sent to us. See the privacy policy for what Apple Maps and Apple Weather receive.

I found a mistake in the sky or a bug

Email us at apps.gexik@gmail.com with your city, the date and time, and a screenshot, so we can check and fix it quickly.